Quick Return Overview

  • 30 Days to Return – Returns must be received within 30 days of delivery.

  • Free Returns with Return Coverage – Pay $4.99 at checkout to waive all return fees.

  • Standard Returns – Without Return Coverage, a $9.99 return fee applies.

  • Final Sale Items – Clearance and "As Is" items are non-returnable.

  • Condition Requirements – Items must be unworn; beauty and health products must be unopened.

How to Start a Return

To initiate a return, please visit our Returns Portal.

We accept returns received within 30 days of your order’s original delivery date.

Return Fees & Coverage

  • Free Returns for Store Credit – No fees apply.

  • Return Coverage Purchased? All return fees are waived.

  • Without Return Coverage – A $9.99 return fee will be deducted from your refund.

  • Shipping Costs – We cannot refund upgraded or expedited shipping fees, as these are paid directly to the carrier.

  • Promotions – Promotional offers cannot be applied to previous purchases.

What Is Return Coverage?

By paying $4.99 for Return Coverage when placing your order, you qualify to return all eligible items in that order at no extra cost.

  • This flat fee is optional and displayed at Checkout.

  • With Return Coverage, you get unlimited returns for all non-Final Sale items in that order.

  • Returns must still be received within 30 days of delivery.

  • You may submit a return request without Return Coverage, but standard return fees will apply.

  • Please note: Return Coverage is final sale and cannot be refunded.

Final Sale & Eligibility

  • Final Sale Items – Products marked “Clearance” or “As Is” cannot be returned.

  • Condition Requirements:

    • Items must be unworn and in sellable condition.

    • Candles, perfumes, beauty, and health products must be unopened (seal intact) and unused.

Incorrect or Defective Items

If you received an incorrect or defective item, please contact our Customer Care Team at shophqsupport@thearenagroup.net before using the Self-Service Portal.

How to Use the Self-Service Portal

  1. Enter your order number and shipping zip code.

  2. Select the item and reason for your return.

  3. Select "Return for $ Amount."

  4. Follow the prompts to complete your request.

    • Once complete, you’ll receive a prepaid shipping label via email.

  5. Ship your item using the prepaid label.

    • A separate label is required for each item returned.

  6. Refund confirmation will be emailed once processed.

    • Contact your financial institution if funds are not posted within 14 business days of the refund being issued.

Email & Contact Tips

  • Check your spam/junk folder if you don’t see our emails.

  • Add shophqsupport@thearenagroup.net to your Email Contacts or Safe Sender list to ensure you don’t miss a response from us.