Shipping Options

The following shipping options apply to most orders placed with ShopHQ. Some products, such as some electronics, some fitness equipment, furniture and standard mattresses are handled differently. For information on these, please see the details under “Dropship” below.

Some large items may be shipped in separate packages and may arrive on different days.

The timeframes below refer to delivery of the product once it is en route.

Standard Shipping

When you place your order, we will give you the date that we expect your order to arrive, pending credit review. All online orders will default to the standard delivery option at checkout.

  • At ShopHQ, we determine our Shipping and Handling charges based on the weight of the item. ShopHQ uses several carriers and selects the best shipping method when shipping out a package.
  • Dropship merchandise is an exception -- please see "Dropship" below.
  • ShopHQ's shipping agreements do not allow you to select a customer-preferred carrier.
  • Your order should arrive within 7 business days from the date you place your order.
  • Standard shipping and handling rates are only applicable within the contiguous 48 states, excluding Alaska and Hawaii.
  • There will be an additional $2.00 shipping and handling charge per item shipped to Alaska and Hawaii.
  • Please provide a street address, as ShopHQ does not deliver to FPOs, or APOs. Only watches and jewelry items may be shipped to PO boxes. Also, ShopHQ does not deliver outside the United States or to Puerto Rico.
  • ShopHQ now ships to domestic military bases, this does not include international packages which are mailed to domestic locations that include AE, AA, or AP. These shipments will be delivered by the United States Postal Service and UPS. The average delivery time for these packages will be approximately 2 weeks and could take longer during the holiday season.

Express Shipping

With Express Shipping, your order will arrive within 3 business days from the date you place your order.

  • To protect the security of your account, our Credit department may need to contact you for address verification before your order is shipped, which could delay the shipment.
  • Express Shipping is available for an additional $10 per jewelry, apparel, or beauty items and an additional $15 per non-jewelry/non-apparel/non-beauty items shipped within the 48 contiguous states.
  • For shipments to Alaska and Hawaii, Express shipping is available for an additional $15 charge per item.
  • ShopHQ will select the best shipping method possible.
  • Please note: UPS does not deliver on Sundays. Also, you must provide a street address, as UPS will not deliver to a Post Office box.
  • At checkout, just select the "Express" shipping option.

Super Express Shipping

Super Express Shipping is the fastest way to get your order and your order will arrive within 2 business days from the date you place your order.

  • To protect the security of your account, our Credit department may need to contact you for address verification before your order is shipped, which could delay the shipment.
  • Super Express is available for an additional $15 per jewelry, apparel, or beauty items and an additional $20 per non-jewelry/non-apparel/non-beauty items shipped within the 48 contiguous states.
  • For shipments to Alaska and Hawaii, Super Express shipping is available for an additional $20 charge per item.
  • ShopHQ will select the best shipping method possible.
  • Please note: UPS does not deliver on Sundays. Also, you must provide a street address, as UPS will not deliver to a Post Office box.
  • At checkout, just select the "Super Express" shipping option.

Dropship

In some cases, ShopHQ works directly with suppliers to ship your order from their warehouses. This is called "dropship."

  • You can expect to receive dropship orders within 10 days (some items may take longer) from the date your order is placed.
  • Expedited shipping options (Express and Super Express shipping) are not available on dropship orders.
  • Additional shipping and handling rates may apply and some ship methods may not be available for some products or locations such as Alaska or Hawaii.
  • Some dropship items are shipped only by a freight carrier due to size and weight, and cannot be shipped outside the 48 contiguous United States. This includes standard mattresses, some televisions, and select other items based on size and weight.
  • Some deliveries may require the carrier to contact you to arrange a delivery appointment. Please check the product descriptions on the website for further delivery information.
  • The shipping carrier will vary with each dropship vendor; once your shipment has been sent, you can check your orders through your online account just by signing in and clicking on the Order History link.

*Sales tax will be added to orders being shipped to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Utah, Virginia, Vermont, Washington, West Virginia, Wisconsin and Wyoming.