Frequently Asked Questions
Programs & Rewards
Is ShopHQ still broadcasted on TV?
Is ShopHQ still broadcasted on TV?
No, ShopHQ no longer broadcasts on TV, but you can shop with us anytime online on ShopHQ.com.
How do I watch ShopHQ?
How do I watch ShopHQ?
While we're no longer on TV, you can stay connected through livestreams on our website and through video content on YouTube, Facebook, Instagram and TikTok.
How do I access my ShopHQ account information?
How do I access my ShopHQ account information?
There are two ways to view your account details—by signing in on our website or through the Shop app.
- Sign in with "Shop" – This will bring up the profile associated with your email address.
- Enter your email address on ShopHQ.com – You’ll receive a 6-digit verification code by email to enter and access your account.
- Click the account icon in the top right corner of our website.
- Once signed in, you’ll be able to:
- View your order history
- Manage your address
- Update your account information
Two-Factor Authentication (2FA)
For added security, we use 2FA during the sign-in process.
- In addition to your password, you may be prompted to enter a unique code sent to your email or mobile device.
- This helps protect your personal information and ensures only you can access your account.
Any order information before 9/25/2025 is no longer available. We apologize for any inconvenience and appreciate your understanding.
Does ShopHQ offer an installment payment program?
Does ShopHQ offer an installment payment program?
Interested in the ValuePay® extended payment plan? Contact us via phone, email, or chat to learn more. Choose from interest-free and interest-bearing payment plans to split your purchase into manageable installments.
- For orders between 50–999.99, you may qualify for 4 interest-free payments made every 2 weeks.
- For orders between 150–20,000, you may qualify for 6-month interest-free payments made monthly.
What about the ShopHQ VIP Program?
What about the ShopHQ VIP Program?
The VIP Program is no longer supported. We’ve launched ShopHQ Rewards—it’s free to join, and you’ll earn 1 point for every $1 spent.
What is ShopHQ Rewards?
What is ShopHQ Rewards?
ShopHQ Rewards is our free loyalty program that turns your purchases into savings.
- Earn: 1 point for every $1 spent (+ 50 bonus points when you join).
- Celebrate: Birthday bonus points each year.
- Redeem: 200 pts = $10 off • 400 pts = $20 off • 800 pts = $40 off • 1,600 pts = $80 off • 2,000 pts = $100 off
(That’s essentially $1 off for every 20 points.)
How does the ShopHQ Gold Exchange Program work?
How does the ShopHQ Gold Exchange Program work?
The ShopHQ Gold Exchange Program is a simple and secure way to get paid for your gold, jewelry, and platinum. To learn more, please visit https://www.shqgoldexchange.com/.
For specific questions, you can also call 888-434-3518.
Can I use my ShopHQ Credit Card?
Can I use my ShopHQ Credit Card?
The ShopHQ Credit Card is no longer offered and active.
Shipping & Returns
What is ShopHQ’s Return Policy?
What is ShopHQ’s Return Policy?
We want you to love your purchase! Returns must be received within 30 days of delivery. For full details on how to start a return, eligible items, and timeframes, please see our complete Return Policy. Please note, there will be a processing delay of 5 days for refunds and store credits, once the return status is delivered.
What is ShopHQ's Shipping Policy?
What is ShopHQ's Shipping Policy?
To receive free standard shipping, spend $99 or more at checkout before discounts and tax. Otherwise our standard shipping fee is $9.99. Orders to Alaska, Hawaii, and US territories will be charged an additional shipping cost.
We look forward to offering special free shipping promotions throughout the year.
How can I contact ShopHQ?
How can I contact ShopHQ?
There are four easy ways to reach the ShopHQ Customer Support Team:
- Live Chat — Click the chat icon in the bottom-right corner of our homepage to connect with an agent. Our business hours are Monday–Friday, 8:00 AM to 4:00 PM Central Time.
- Email Us — Reach us anytime at shophqsupport@thearenagroup.net and our team will get back to you as soon as possible.
- Text Us — Send us a message at 877-766-1416 for quick assistance.
- Call Us — Speak with our customer service team directly at 888-468-0672.
We’re here to help with your questions, orders, and more!
Where does ShopHQ ship to?
Where does ShopHQ ship to?
Most items can be shipped to any of the 50 states, including Alaska and Hawaii. Orders to Alaska, Hawaii and Puerto Rico may be charged an additional shipping cost. Shipping to P.O. Boxes are based upon the item meeting certain guidelines and restrictions may apply.
How do I check the status of my return?
How do I check the status of my return?
If you submitted your return through our Returns Portal, you can check the status by logging into your account. Use the email address associated with your order to view and track your return request.
Order Information
Does ShopHQ offer price adjustments?
Does ShopHQ offer price adjustments?
ShopHQ does not offer price adjustments at this time. Prices and promotions are subject to change, and we’re unable to honor pricing differences once an order has been placed. We recommend checking back often for our latest deals and offers!
Can I make changes to my ShopHQ order?
Can I make changes to my ShopHQ order?
We start processing orders right away, so we can’t edit items, quantities, or shipping addresses after an order is submitted.
If you made a mistake or need to update something, please contact us as soon as possible at shophqsupport@thearenagroup.net or by phone at 888-468-0672. While we can’t guarantee changes, we’ll do our best to help if your order hasn’t shipped yet.
Once your order is fulfilled, you may be able to return it according to our Return Policy.
Where is my ShopHQ order?
Where is my ShopHQ order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number so you can follow your package every step of the way.
You can also track your order anytime by clicking the tracking link in your confirmation email or by logging into your account.
If you haven’t received a tracking number within a few days of placing your order, or if you’re experiencing delays, feel free to reach out to our Customer Service team at shophqsupport@thearenagroup.net or by phone at 888-468-0672.
What payment does ShopHQ accept?
What payment does ShopHQ accept?
- Major Credit Cards: American Express®, Discover®, Mastercard® and Visa®.
- Debit Cards: Must be linked to Visa® or Mastercard® and processed as credit.
- Installment Plans: Affirm® through Shop Pay.
- Gift Cards: ShopHQ, American Express®, Discover®, Mastercard®, and Visa® gift cards.
- Digital Payments: Apple Pay®, Google Pay™ or PayPal®.
Does my purchase have a warranty?
Does my purchase have a warranty?
Warranty coverage varies by brand, and not all watches include a warranty. As we introduce new brands, this page will be updated with the latest information.
For full details, please visit our Watch Warranty page
If you have additional questions, please contact Customer Support—we’re happy to help!
