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Click on the topics below, to find information about your order, shipping status, returns and more.


How can I contact ShopHQ?


How can I contact ShopHQ?


To Place an Order:

Order line: 1-800-474-6762
Automated phone system: 1-800-884-2212

Contact Customer Service

Email us:
To speak with a representative, please contact Customer Service at 1-800-676-5523 between 9am and 9pm EST, Monday through Friday and 9am and 6pm EST, Saturday & Sunday.

Mail us:
Attn: Customer Relations
6740 Shady Oak Rd
Eden Prairie, MN 55344

Online Self-Help Resources

"My Account" with order, shipping, cancellation, and return status:
ShopHQ Card website:
ShopHQ Protection Plan website:

Other ShopHQ Phone Numbers

ShopHQ Card/ Mastercard: 1-866-597-1513
Claims Department: 1-888-284-8718
ShopHQ Protection Plan Assistance: 1-877-WARRANTY (1-877-927-7268)

Common Questions About This Topic

I don't see the topic I need in this list.
These are only some of the more commonly-requested numbers; for other concerns, please refer to Customer Service.

I want to contact a department or person that's not on this list.
Please understand that we are not always able to supply privileged contact information on request. If you'll contact Customer Service at the number above, we will try to assist you.