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SHOP WITH CONFIDENCE
At ShopHQ, we’re passionate about delivering a premium shopping experience that’s easy, secure, and exceeds your expectations.

“Shop with Confidence” isn’t just a motto. It’s our promise to you.

If we ever fall short, we’ll make it right, no matter what.

We stand behind that promise with:

Fast, Easy Returns & Exchanges

Doesn’t fit? Prefer a different style or color? No worries! Mail/Ship your return within 30 days from the date you receive your package. You’ll find most of our packages contain Smart Labels that include pre-paid postage to make your returns fast and easy. Simply complete the return form included with your purchase, affix the Smart Label to the package and send back your item. You can easily track the progress of your return at www.shophq.com/myaccount, via our automated phone system at 800-676-5523, or by emailing customer service at customerservice@shophq.com. Returns made after the stated return policy will be returned to the sender.

My Account Information 

Do you have additional questions about your order or account? Find your answers 24/7 online at www.shophq.com/myaccount. Here you can check your ValuePay statements, subscription schedules, manage your personal information, view order history, and much more. 

24/7 Online Access to Order Status 

Log on to www.shophq.com/myaccount for up-to-the-minute information about your order. You can easily monitor and track your purchase from the moment you place your order until the day it arrives at your door. 

Price Guarantee

If we lower the price on an item you’ve purchased within 30 days of your order date, you can receive a price adjustment by contacting us within 30 days of your order date. Contact us by phone at 800-676-5523 or email customerservice@shophq.com during the time the lower price is in effect. If your order is on ValuePay, the refund will be applied to your next ValuePay. If you did not use the ValuePay option, your refund will be applied towards your original method of payment. Please note, our price guarantee does not apply to shipping and handling reductions/promotions or ValuePay promotions. 

We’re Listening 

At ShopHQ, your voice matters. After all, we couldn’t be us without you! That’s why we care about every survey result, Social Media post/comment, product review, customer service call, email, and more. Your feedback is essential to our continually improving and enhancing your shopping experience with us. We have fun creating the greatest place to shop and always appreciate your insights.