Fast, Easy Returns & Exchanges

Doesn’t fit? Prefer a different style or color? No worries! Mail/Ship your return within 30 days from the date you receive your package. You’ll find most of our packages contain Smart Labels that include pre-paid postage to make your returns fast and easy. Simply complete the return form included with your purchase, affix the Smart Label to the package and send back your item. You can easily track the progress of your return at www.shophq.com/myaccount, via our automated phone system at 800-676-5523, or by emailing customer service at customerservice@shophq.com. Returns made after the stated return policy will be returned to the sender.

My Account Information 

Do you have additional questions about your order or account? Find your answers 24/7 online at www.shophq.com/myaccount. Here you can check your ValuePay statements, subscription schedules, manage your personal information, view order history, and much more. 

24/7 Online Access to Order Status 

Log on to www.shophq.com/myaccount for up-to-the-minute information about your order. You can easily monitor and track your purchase from the moment you place your order until the day it arrives at your door. 

Price Guarantee

If we lower the price on an item you’ve purchased within 30 days of your order date, you can receive a ShopCredit (ie store credit) by contacting us within 30 days of your order date. Email customerservice@shophq.com 24/7 or contact us by phone at 800-676-5523 during Customer Service hours. Once issued, the ShopCredit will be automatically applied towards your next purchase and valid for 90-days from the issued date. Please note, our price guarantee does not apply to shipping and handling reductions/promotions.