Simmons delivery information
Shipping and handling is included within the continental US and cannot be delivered to Alaska, Hawaii or Puerto Rico. Please allow up to 21 days for delivery. Delivery service includes set-up, removal of debris and disposal of your old bed if you choose to dispose of it. Removal and disposal does not apply to waterbeds, platform beds, adjustable beds, futon frames, or any other unconventional style of bed or mattress. The delivery carrier will accommodate up to two flights of stairs. You will receive a confirmation phone call within a week, so it is important ShopHQ has your valid phone number. You will then receive a second call advising of the delivery date and time. If this pre-scheduled date and time does not work, please be sure to follow the directions on the call to reschedule your delivery for a time that is convenient for you. You will receive a third call the day prior to delivery to confirm the four hour delivery window. If you need to cancel your order, please do so within 48 hours of placing it so that we are able to stop shipment.