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What are my shipping options?

Question

What are my shipping options?

Answer

The following shipping options apply to most orders placed with ShopHQ. Some products are handled differently—examples are mattresses, computers and computer accessories, some fitness equipment, furniture, and some electronics. For information on these, please see the note on "Dropship" below.

Some large items may be shipped in separate packages and may arrive on different days.

The timeframes below refer to delivery of the product once it is en route.

Standard Shipping
When you place your order, we will give you the date that we expect your order to arrive, pending credit review. All online orders will default to the standard delivery option at checkout.

  • At ShopHQ, we determine our Shipping and Handling charges based on the weight of the item. ShopHQ uses several carriers and selects the best shipping method when shipping out a package.
  • Dropship merchandise is an exception -- please see "Dropship" below.
  • ShopHQ's shipping agreements do not allow you to select a customer-preferred carrier.
  • Your order should arrive within 7 business days from the date you place your order.   
  • Standard shipping and handling rates are only applicable within the contiguous 48 states, excluding Alaska and Hawaii. 
  • Customers who want to ship to AK or HI should contact ShopHQ customer service for more detailed information regarding shipping and handling options and charges.
  • Please provide a street address, as ShopHQ does not deliver to FPOs, or APOs. Only watches and jewelry items may be shipped to PO boxes. Also, ShopHQ does not deliver outside the United States, to Puerto Rico, or to military bases at this time.

Express Shipping
With Express Shipping, your order will arrive within 3 business days from the date you place your order. 

  • To protect the security of your account, our Credit department may need to contact you for address verification before your order is shipped, which could delay the shipment.
  • Express Shipping is available for an additional $10 per jewelry, apparel, or beauty items and an additional $15 per non-jewelry/non-apparel/non-beauty items shipped within the 48 contiguous states.
  • For shipments to Alaska and Hawaii, Express shipping is available for an additional $15 charge per item. 
  • ShopHQ will select the best shipping method possible.
  • Please note: Federal Express does not deliver on Saturdays or Sundays. Also, you must provide a street address, as Federal Express will not deliver to a Post Office box.
  • At checkout, just select the "Express" shipping option.

Super Express Shipping
Super Express Shipping is the fastest way to get your order and your order will arrive within 2 business days from the date you place your order.   

  • To protect the security of your account, our Credit department may need to contact you for address verification before your order is shipped, which could delay the shipment.
  • Super Express is available for an additional $15 per jewelry, apparel, or beauty items and an additional $20 per non-jewelry/non-apparel/non-beauty items shipped within the 48 contiguous states.
  • For shipments to Alaska and Hawaii, Super Express shipping is available for an additional $20 charge per item.
  • ShopHQ will select the best shipping method possible.
  • Please note: Federal Express does not deliver on Saturdays or Sundays. Also, you must provide a street address, as Federal Express will not deliver to a Post Office box.
  • At checkout, just select the "Super Express" shipping option.

Dropship
In some cases, ShopHQ works directly with suppliers to ship your order from their warehouses. This is called "dropship."

  • You can expect to receive dropship orders within 10 days (some items may take longer) from the date your order is placed. 
  • Expedited shipping options (Express and Super Express shipping) are not available on dropship orders.
  • Additional shipping and handling rates may apply and some ship methods may not be available for some products or locations such as Alaska or Hawaii.
  • Some dropship items are shipped only by a freight carrier due to size and weight, and cannot be shipped outside the 48 contiguous United States. This includes all mattresses, DLP 42" TV's, 51" or larger televisions, and select other items based on size and weight.
  • Some deliveries may require the carrier to contact you to arrange a delivery appointment. Please check the product descriptions on the website for further delivery information.
  • The shipping carrier will vary with each dropship vendor; once your shipment has been sent, you can check your orders through your online account just by signing in and clicking on the "Order Status" link.

*Sales tax will be added to orders being shipped to Colorado, Florida, Kentucky, Minnesota, New York, North Carolina and Pennsylvania.