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Click on the topics below, to find information about your order, shipping status, returns and more.


How do I Check My Order Status?

If you would like to review your orders, go to "Order Status" to see your order history.

You will be able to view returns, cancellations, AutoDelivery orders and ValuePay® information dating back 3 years.

You can also call our Customer Service line at 1-800-676-5523 and check via our automated service anytime. To speak with a representative, Customer Service Representatives are available Sunday through Saturday, 8 AM to 8 PM Central Standard Time. Please have your ShopHQ customer number and order number ready.

You may also e-mail us at: customerservice@ShopHQ.com.