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Click on the topics below, to find information about your order, shipping status, returns and more.

 

ShopHQ Account information

Question

How do I register and manage my online account?

Answer

Our online security system guarantees a secure credit card transaction.

Topics on this Page:
Why Register?
How to Register
How to Sign In and Out
How to Update Your Account Information
I Forgot My Password
Track Order History

Why Register?
Registering with ShopHQ.com makes ordering fast and convenient. You'll have the option to store your payment and shipping information to place orders conveniently, with just a few clicks. You can also see your account history and reconciliation, check your order statuses, see all your transactions at a glance, and more! Once you register, just click the "My Account" link near the top of each page of our Web site.

Also when you register, you can sign up for the ShopHQ.com e-mail newsletter. With this newsletter, you'll be the first to know about upcoming special promotions, Web only items, shows, and more. You can also sign up for our other special-interest email newsletters for shopping enthusiasts.

To learn more about e-mail newsletters, click here

How to Register
Registering so you can shop online is simple -- just click on "Sign In/Register" found in the upper right hand corner, above the "On Today" link on any page of our Web site. That will bring you to our Sign In/Registration form. Beneath the "Sign in" header, you will have a choice between three registration options. Please note, the first choice for registration is for existing customers only.

  • If you've shopped by phone but not online, you may register your customer account by clicking on the second option. You'll need your customer number and the phone number on your customer account to complete the registration process. Your customer number is located on ShopHQ invoice.
  • If you've never ordered from ShopHQ before, select the third option, "I've never ordered from ShopHQ and need to create a customer account".
  • Press the “Register Securely” button to continue.
  • If you encounter any problems during the registration, please check here or click here to email us for assistance.

TIP: Ordering by phone creates a customer account, but never establishes online access; that must be created separately through registration.

How to Sign In and Out
Signing in and out is simple at ShopHQ.com -- as easy as clicking on the "Sign In/Register" link at the top of any page of our Web site. To sign in, you must have a registered web account. Then just enter your e-mail address and password and click "Sign in Securely"

To sign out, just click on the "Sign Out" link at the top of any page of our Web site. You will be signed out right away. If you decide to do some more shopping, just sign back in!

If you are not able to sign in and your e-mail address has changed since the last time you signed in on the web site, you may need to update the address.  Try using your original e-mail address and update your account information with the new e-mail address.

  • If you can't remember your registration details, try registering your customer number again for useful automated help. Or try changing your password by choosing the "Forgot your Password" link which will send a change of password notification to your email address. If you used that address at the original time you set up your account, our site will confirm that the change of password request has been sent.
  • If you are having technical problems signing into the ShopHQ.com Web site, delete your browser's cookies, close your browser and bring up a fresh browser.
  • Please click here to email us for assistance if the problem persists.

How to Update Your Account Information

To update your account information:

Simply sign in here or click on "Sign In/Register" at the top of each page of our Web site. Once you've signed in, depending on where you are on the site, you may need to click the "My Account" button to access your account.

Once you've reached your "My Account" page, you will see a number of navigation options on our My Account page. Under the "Account Settings" sub-heading, you will find the following options:

  • Manage Account Settings: You can change account information, password, and PIN.
  • Manage Address Book: You can view/change/add billing addresses and shipping addresses.
  • Manage Credit Card Information: You can view/edit/add credit cards and edit ValuePays®.
  • Forget Your Password?: You can Create a New Password.

I Forgot My Password
No problem! Just click on the "Sign In/Register" link at the top of any page of our Web site. Then, click on " Forgot your Password". You will be directed to a page where you can request a change of password email be sent to you.

To ensure your security, your credit card information will be deleted when you request an e-mail to change your password.

Track Order History
To view your orders and returns, simply sign in and click on "Order Status." You'll see your transaction history from the past 3 years. You can find more detail about using this portion of the account here.

You can also use a touch-tone phone to call our automated Customer Service line at 1-800-676-5523, 24 hours a day, 7 days a week. Please have your ShopHQ customer number and order number ready.

If you don't have a touch-tone phone, please speak with a Customer Service Representative at ShopHQ Customer Service at 1-800-676-5523. Customer Service Representatives are available Sunday through Saturday, 8 AM to 8 PM Central time. Please have your ShopHQ customer number and order number ready.