Dear (customer name),

As a valued customer, we at ShopHQ (formerly ShopNBC) want you to be aware of a recent settlement between SENSA® and the Federal Trade Commission (FTC) that may affect you. Today, SENSA® announced a settlement with the FTC in connection with an FTC investigation of the use of certain SENSA® Weight-Loss System advertising claims. Because of this, SENSA® has agreed to change some of the product advertising and offer consumers a refund for SENSA® purchases, including those made from ShopHQ. For more information about the FTC refund program once it becomes available to accept claims, visit http://www.ftc.gov/enforcement/cases-proceedings/refunds. Please note that the FTC is in the process of setting up the refund program and will issue a second public announcement once it is ready to accept refund claims.

It is important to note that the product's safety is not in question. The FTC is focused solely on the SENSA® Weight-Loss System's advertising claims. You may continue to use SENSA® as part of your weight-management program, in combination with a doctor-recommended exercise and diet plan.

ShopHQ values you as a part of our family and wants you to shop with confidence. As always, thank you for welcoming ShopHQ into your home.

Sincerely,
Your Customer Service Team

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