We stand behind that promise with:
Safe, Secure Shopping
You'll get our best price. Guaranteed. For on-air items, if we offer a lower price on an item you've recently purchased within 30 days of your invoice date, we'll automatically refund the difference in price to your original method of payment.
For items that have not appeared on air, ShopHQ will adjust the price of your item within 30 days of your invoice date if you contact us by phone or email during the time frame the lower pricing is in effect.
Price adjustments do not apply to shipping and handling reductions or ValuePay® promotions.
Fast, Easy Returns & Exchanges
Doesn't fit? Prefer a different style or color? No worries. We accept returns/exchanges within 30 days from the date of receipt.
Most of our packages include SmartLabels with pre-paid postage that make returns faster & easier than ever. Simply complete the return form included with your package, attach the SmartLabel and send back your item. You can easily track the progress of your return at www.shophq.com/myaccount, via our automated phone system at 800-676-5523, or by emailing customer service.
At ShopHQ, we're dedicated to making returns fast, easy and hassle-free. More importantly, we're dedicated to your satisfaction.
24/7 Online Access to Order Status Log on to www.ShopHQ.com/myaccount for up-to-the-minute information about your order. You can easily monitor and track your purchase from the moment you place your order until the day it arrives at your door.
"My Account" Information
Additional questions about your order or account? Find all the answers online at www.shophq.com/myaccount. See your ValuePay® and AutoDelivery schedules, manage your personal information, view order history and much more. It's like having your own ShopHQ customer service representative anytime when you need it.
At ShopHQ, your opinions matter. With customer surveys, Facebook comments and questions, your product reviews, personal interactions over the phone with customers and more, we're listening to what you have to say and using your feedback to improve and enhance your shopping experience. The first step is listening. The next step is taking action. We're committed to both. Our goal is your complete satisfaction every time you choose ShopHQ.